Job Openings

The ideal applicant will be:

• Clean, well-organized, and efficient;
• Process driven and highly productive;
• Detail oriented with focus on quality;
• Dependable, self-motivated with a positive attitude;
• Able to meet deadlines and be flexible with workload. Able to take on new/different responsibilities as needed;
• Punctual;
• Able to establish a good rapport with coworkers, vendors, customers, and manufacturers.

Pre-requisites:

• 2+ years of experience in ecommerce, with emphasis in eBay marketing and sales.
• Experience in the motorcycle and/or automotive fields preferred.
• High School Diploma (required), some college experience welcomed.
• Outstanding computer skills and ability to self-learn new systems required.
• Self-motivated and driven.
• Punctual.
• Team player, organized, and ability to prioritize.
• Outstanding customer service skills.

Responsibilities include:

• Manage eBay and online/e-commerce sales (including and new/used parts/apparel/accessories);
• Process all online orders from Shopify and Ebay daily. Manage any questions asked and offers received by customers;
• Maintain and expand current customer base and process orders received from email/ecommerce customers and independent shops;
• Continuously find and list new/used items to put for sale on Shopify and Ebay. Work towards listing goals as directed by management;
• Provide regular monthly reports;
• Regularly answer emails sent to the esales address, questions asked on Shopify, and messages received through Ebay, and assist with parts department phone calls as needed;
• Maintain organization and cleanliness of ecommerce areas;
• Regularly leave good feedback for customers on Ebay;
• Provide general support to parts department as needed, including managing shipping companies and claims and work with the parts manager for new items/accessories to list, reports to run to assist as needed, etc;
• Assist parts department with the posting of events/sales/specials on social media platforms;
• Perform additional responsibilities as assigned.

Pay and Benefits:

• Full-time position, Tuesday-Saturday, 9am to 6pm.
• Base pay, commensurate with experience + commission structure*
• Company-paid Medical/Dental covered 100% with Acupuncture and Chiropractic included (employee only)
• Company-matching 401K
• Paid Vacation and Sick days

Please email your resume and cover letter to: jobs@gpmotorcycles.com

Responsibilities:

• Provide excellent customer service by treating customers professionally, respectfully, and empathetically
• Answer phone calls and emails expeditiously
• Always ensure technicians have multiple units and jobs staged and ready for work
• Perform service writing check-in and check-out duties for service department customers (internal and external)
• Advise and upsell on requested, required and additional services for every unit
• Check every unit’s vin for open repair orders, history as needed, and for open recalls or service updates (TSBs)
• Perform preliminary check procedure to document current condition, pre-existing damages, required warranty documentation, and to address basic service items and safety issues during intake
• Understand the legalities of writing service repair orders and handling warranty repairs (BAR, lemon laws, etc.)
• Perform regular follow-up with open jobs and update the service schedule/notify clients when reminders or changes are needed
• Maintain open communication channels between the client and insurance companies to ensure repairs are handled efficiently
• Maintain general service department cleanliness and organization
• Ensure the service department is ready for operation at 9am and is closed for operation at 6pm
• Additional duties and responsibilities as needed and/or assigned

Prerequisites and Skills:

• Must have Valid Class C driver’s license; Valid M1/M2 endorsement preferred
• Must be insurable, with a clean driving record
• 2-5 years of experience in the motorcycle and/or automotive field preferred
• Familiarity with CDK Lightspeed preferred
• Service writing experience preferred
• General mechanical background preferred
• Punctuality, customer service, communication, prioritization, problem solving, organization, and computer/technology skills are needed to excel in this role

Pay and Benefits:

• Base pay + commission structure. Annual pay range*: $45,000-$75,000
• Company-paid Medical and Dental coverage (employee only)
• Company-matching 401K
• Paid Vacation and Sick days

*Commission variable and dependent on department efficiency, productivity, and profitability